How it works

A delivery process designed to reduce surprises

The exact activities change with project rescue, but the decision gates stay clear from discovery through support.

Assess

Clarify the current state, users, constraints, access, and evidence.

Define the smallest responsible scope, risks, milestones, and acceptance checks.

Implement in controlled increments while protecting working systems and data.

Test ordinary user journeys, edge cases, integrations, accessibility, and deployment behavior.

Release with backups, monitoring, documentation, and a rollback path.

Measure outcomes, fix verified issues, and prioritize improvements from real use.

Useful code, content, data, and workflows are treated as assets—not obstacles.

Unknowns are documented and tested before they become promises.

Success includes what a real visitor, customer, or staff member experiences immediately.

A clear next step